商业与经济杂志

Employability and Employment in the Hotel Industry: A Review of the Literature

Abstract

Li-Cheng Chen and Chin-Yao Tseng

This paper examines the importance of labor capabilities and their relationship with employment within the hotel industry. This is a review of the literature related to the provision of training schemes to maintain competitiveness and economic growth in the hotel industry. The effects of psychological contracts are examined to address the employees’ behaviors in relation to fairness of treatment, trust, and delivery of promises. This review was undertaken to explore the significance of skills shortages and skills mismatches. The paper suggests that training schemes to ensure for employees’ employability, along with positive employment relationships, are the key to helping hotels cope with skills shortages.