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国际经济与管理科学杂志

国际标准期刊号: 2162-6359

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The Competition Analysis of Telecommunications Industry in Indonesia: Switching Barries and Consumer Satisfaction

Abstract

Subuh Hidayat

The research was conducted using ethnographic methods using two stages of natural observation and interviews. The results of this study indicate that consumers done transitional measures not only determined the issue of customer satisfaction and dissatisfaction.

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